Refund & Exchange Policy
Exchange Protocol
Galactic Thrones handles digital item transactions via secure Stripe networks. Please review our terms regarding refunds for virtual credit acquisitions.
1. Digital Finality
When you buy a Nexus Credit (NC) package:
- The virtual currency is instantly instantiated and added to your command console balance display immediately upon payment approval.
- Because this purchase is a digital service delivered instantly, **all sales are final and non-refundable.** We do not offer cash value refunds or exchanges for unused credits once they have been delivered to your vault.
2. Billing Exceptions & Technical Discrepancies
We value fairness and want to make sure your transactions go through correctly. We will grant refund exceptions and correct balances under the following circumstances:
- Non-Delivery: If your payment succeeded but the database engine failed to update your in-game Nexus Credit balance, please contact us immediately to have the credits manually provisioned or the payment refunded.
- Duplicate Charges: If you were double-billed due to a connection drop or transaction latency, we will refund the duplicate charge.
- Unauthorized Activity: If you suspect fraudulent transactions on your card, report them through your payment provider. We will audit account access logs to verify and resolve the dispute.
3. Filing a Claim
To file a dispute or request assistance with a billing error:
- Send an email transmission to **[email protected]** within **14 days** of the transaction.
- Please include your in-game username (`Commander`), the email used at checkout, and your transaction date and reference details.